Refund Policy

Effective Date: November 22, 2025

Last Updated: November 22, 2025

Understanding Our Role

TheForbiddenSecrets.com operates as an affiliate marketing website. This means:

• We provide information, reviews, and recommendations about products
• We include affiliate links that direct you to product sales pages
• When you make a purchase through our affiliate links, the transaction occurs between you and the merchant (e.g., ClickBank)
• We earn a commission from the merchant for referring customers
• We do not handle payments, process orders, or manage refunds

How to Request a Refund

If you purchased a product through our affiliate links and wish to request a refund, you must contact the merchant who processed your payment directly.

For The Forbidden Secret (Sold Through ClickBank)

The Forbidden Secret is sold through ClickBank, which offers a 90-day money-back guarantee. To request a refund:

What You'll Need for a Refund Request

When requesting a refund from ClickBank or the product creator, have the following information ready:

• Order Number: Found in your purchase confirmation email
• Email Address: The email used during checkout
• Purchase Date: When you completed the transaction
• Reason for Refund: Brief explanation (though not always required for ClickBank)
• Payment Method: How you paid (credit card, PayPal, etc.)

The Forbidden Secret's 90-Day Guarantee

According to the product's sales page, The Forbidden Secret offers a comprehensive 90-day money-back guarantee. This means:

• You have 90 days from the date of purchase to request a full refund
• The refund process is typically straightforward with no complicated requirements
• You don't need to provide extensive justification for requesting a refund
• The guarantee is designed to remove all risk from trying the program

Important: Guarantee terms are set by the product creator and merchant, not by TheForbiddenSecrets.com. While we provide this information based on the product's official sales page, the merchant has the final authority on refund decisions.

ClickBank's Refund Policy

ClickBank, the payment processor for The Forbidden Secret, has its own refund policies:

• ClickBank generally supports refunds for digital products within the guarantee period
• Refund requests can be submitted through their online support system
• Processing time is typically 5-7 business days
• Refunds are issued to the original payment method
• International customers may experience slightly longer processing times

For detailed information about ClickBank's policies, visit: clickbank.com/policies

Refund Processing Time

Once a refund is approved by the merchant:

• Credit Card Refunds: Typically appear within 5-10 business days, depending on your bank
• PayPal Refunds: Usually processed within 3-5 business days
• Debit Card Refunds: May take 7-14 business days depending on your financial institution

Please note that TheForbiddenSecrets.com has no control over refund processing times. Contact your bank or payment provider if a refund takes longer than expected.

What We Can Help With

While we cannot process refunds, we are happy to assist you in the following ways:

• Providing contact information for ClickBank or the product creator
• Explaining how to navigate the refund request process
• Directing you to the appropriate support resources
• Answering general questions about the refund policy

To contact us for assistance, visit our Contact page and send us an email. We'll do our best to point you in the right direction.

What We Cannot Help With

Please understand that we cannot:

• Approve or deny refund requests
• Process refunds or issue credit
• Influence merchant refund decisions
• Provide refunds on behalf of merchants
• Guarantee that your refund request will be approved
• Access your order information or payment details

Issues with Refund Requests

If you encounter problems getting a refund from ClickBank or the product creator:

Step 1: Follow Up

• Allow sufficient time for processing (5-7 business days)
• Check your spam/junk folder for refund confirmation emails
• Follow up with ClickBank support if you don't receive a response

Step 2: Escalate if Necessary

• If ClickBank doesn't respond, try contacting the product creator directly
• Document all communication attempts (dates, times, responses)
• Be persistent but professional in your follow-up

Step 3: Payment Dispute

• If all else fails, you may file a dispute with your credit card company or PayPal
• Provide documentation of your refund attempts
• Note that disputes should be a last resort after exhausting other options

Tips for Successful Refund Requests

To increase the likelihood of a smooth refund process:

• Act Within the Guarantee Period: Submit your refund request before the 90-day guarantee expires
• Keep Records: Save your purchase confirmation email and any correspondence
• Be Polite and Clear: Clearly explain your reason for requesting a refund
• Provide Accurate Information: Ensure your order number and email are correct
• Be Patient: Allow time for processing - typically 5-7 business days
• Check Your Email: Watch for refund confirmation messages

Partial Refunds and Chargebacks

Partial Refunds: Some merchants may offer partial refunds in certain situations. This is at the merchant's discretion and must be negotiated directly with them.

Chargebacks: Filing a chargeback should be a last resort after you've genuinely attempted to resolve the issue through the merchant's refund process. Improper chargebacks can result in being banned from future purchases.

Affiliate Commission Disclosure

When you request a refund:

• Your refund is processed by the merchant, not by us
• Any affiliate commission we earned from your purchase is typically reversed
• This does not affect your refund in any way
• We support your right to request a refund if you're unsatisfied

We only recommend products we believe in, and we want you to be satisfied with your purchase. If a product doesn't meet your expectations, we encourage you to use the money-back guarantee.

Other Products and Services

If you purchased a product other than The Forbidden Secret through our affiliate links, the refund policy for that product will be determined by its merchant. Common policies include:

• 30-day to 90-day money-back guarantees for digital products
• Varied refund policies for physical products
• Merchant-specific terms and conditions

Always review the specific refund policy for any product before purchasing. Refund terms are typically stated on the product's sales page or in the terms and conditions at checkout.

Preventing the Need for Refunds

To avoid disappointment and the need for refunds:

• Read Reviews Carefully: Understand what the product offers and its limitations
• Review Product Details: Check the official sales page for comprehensive information
• Understand Requirements: Ensure you can commit to using the product as directed
• Set Realistic Expectations: No product produces guaranteed results for everyone
• Consider Your Budget: Only purchase products you can afford

Contact Information

For Refund Assistance

If you need help navigating the refund process:

Our Email: support@soul-mountain.com

While we cannot process refunds, we're happy to guide you to the appropriate support channels.

For ClickBank Support

Website: support.clickbank.com

Help Center: ClickBank Help Center

Changes to This Policy

This Refund Policy may be updated periodically to reflect changes in merchant policies or our practices. Changes will be effective immediately upon posting. The "Last Updated" date at the top indicates when this policy was last revised.

Important Reminder: TheForbiddenSecrets.com is an affiliate website and does not process transactions or refunds. All refund requests must be directed to the merchant who sold the product (such as ClickBank for The Forbidden Secret). We're here to help point you in the right direction, but we cannot approve, deny, or process refunds on behalf of merchants.

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